Return Policy
At Sultan Bazar, we strive to ensure your complete satisfaction. If you're not happy with your purchase, we're here to help.
7-Day Return Window
You have 7 days from the date of delivery to request a return for eligible products.
Easy Exchanges
Received the wrong item or a damaged product? We'll exchange it for you free of charge.
Full Refunds
If an item is out of stock or cannot be replaced, we provide a 100% refund to your original payment method.
Conditions for Returns
- The product must be unused, unwashed, and in the same condition as received.
- The product must be in its original packaging with all tags intact.
- Perishable goods (like certain spices or oils) can only be returned if they are damaged or expired upon delivery.
- Proof of purchase (order number or invoice) must be provided.
How to Initiate a Return
To start a return, please contact our customer support team at asr.globaltrade.bd@gmail.com or call us at +880 1711-229443.
Once your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
* Please note that shipping costs for returns are the responsibility of the customer unless the product was damaged or incorrect upon delivery. Refund processing may take 5-10 business days.